Our Store Policies
Because We Care
Warranty Policy
Warranty may be claimed within the specified period in case a manufacturing fault appears. The following conditions are applicable:
The vendor is not responsible
Warranty is given on behalf of the Manufacturer/Supplier/Distributor. If the product was sold in good working condition then the reseller/vendor is not responsible for any defect which may appear later.
Warranty Card Issued
If the "Warranty Card Issued" is mentioned on the invoice then the customer should ensure that he/she receives the same along with the invoice, else our customer support Center will not handle the warranty.
Reserves the right
The manufacturer/supplier/distributor reserves the right to reject any warranty claim whereby the original invoice is missing.
Check the product
It is strongly recommended that customers should check the product before leaving our counter, as the warranty begins once the receipt has been generated. In case of any problem, the product will be treated in a normal warranty claim process.
Right to reject
The manufacturer/supplier/distributor reserves the right to reject any claim whereby the product/component is broken or shows signs of burning, rust due to weather conditions.
Improper condition
The manufacturer/supplier/distributor reserves the right to reject any warranty claim whereby the product/component is submitted in improper condition. The product should be well packed in protective material supplied while selling.
Not be entertained
Warranty claim due to accidental damage or electrical surge will not be entertained.
Software support
Computer hardware does not include software support. Information in this regard may be obtained from the manufacturer's website directly.
Torn or tampered
The warranty claim may be rejected where the warranty sticker/serial numbers are torn or tampered with.
Duration of return
The product/component may be replaced or repaired at the discretion of the manufacturer/supplier/distributor once the warranty claim is accepted. The duration of return may range from 3 to 6 weeks.
More time than normal
The warranty claim may be accepted on a "conditional" basis if we are not satisfied that the defect is due to a manufacturing fault. Acceptance of warranty claim, in this case, will depend solely on the discretion of the manufacturer/supplier/distributor. Please note that this may take more time than normal.
Not be entertained
Warranty will not be entertained in case of the appearance of the dot on LCDs / LEDs.
Terms/conditions
The manufacturer reserves the right to alter the warranty terms/conditions. The changes are updated on the manufacturer/supplier website.
Additional accessories
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Power adapters, cables, printer
cartridges/toners, and all the additional accessories do not carry any warranty. Warranty claims for the same will not be entertained.
International warranty
International warranty depicts that the products should be registered with the manufacturer directly and the warranty claim will be handled by the user himself. The instruction of the manufacturer should be followed.
Used hardware
Used hardware carries checking warranty only. Please ensure to check purchased hardware is in good condition before leaving the counter.
Timing
We accept warranties from Mon to Fri between 11.30 am to 6.30 pm.
Personal Computers
The PC covers full warranty subject to assurance that the user did not open Pc-case, During the warranty period, no component addition or removal is allowed without pre-approval of the service center.
The manufacturer/supplier/distributor reserves the right to charge a certain amount to upgrade the product/component in case if the product is discontinued by the manufacturer. If the customer is not willing to upgrade then the manufacturer/supplier/distributor may return the amount after deduction.
Limited Warranty
Limited Warranty means that the first year is a free warranty and the remaining years are paid warranty.
Without Warranty
If "Without Warranty" is mentioned on any item then please check the item before leaving the store. We will not be responsible afterward.